Tiffani Bova

THE EXPERIENCE MINDSET: CHANGING THE WAY YOU THINK ABOUT GROWTH

In her much-anticipated new book, The Experience Mindset, WSJ bestselling author of Growth IQ and Global Growth Evangelist at Salesforce, Tiffani Bova, has created the ultimate playbook for unlocking unprecedented growth. Debunking the long-held belief that “happy employees lead to happy customers,” she calls for companies to create an “Experience Mindset” that strengthens both the customer experience (CX) and employee experience (EX) simultaneously. In this game-changing, research-based keynote, Ms. Bova walks you through the real and seemingly causal link between EX and CX. With economic uncertainty looming and the talent crisis growing, now is the time to align these two experiences, orchestrate a great workforce and unlock growth where the customer and employee experiences converge.

FORGING A RESILIENT PATH TO GROWTH

Throughout her estimable career, Tiffani Bova has learned that the path to sustainable growth is never just one thing. But one thing universally matters: resiliency. Resiliency is imperative if you’re creating a company and culture that is responsive to whatever the market throws at you. And it all starts with leadership setting the tone at the top. Key to success is not only creating a clear vision of how the company will grow but defining what every employee can do to play their part. In this highly-motivational keynote, Tiffani Bova, Global Growth Evangelist at Salesforce and WSJ bestselling author of Growth IQ and her latest book, The Experience Mindset: Changing the Way You Think About Growth, shares what it takes to stay relevant, foster resiliency, be bold, and create an engine for sustained and repeatable growth now and into the next.

GROWTH IQ: HOW TO THINK FORWARD AND GROW FASTER

Growth is a thinking game. There’s no silver bullet. It isn’t just about hiring the best employees or delivering the most incredible customer experience or launching the most innovative products. It is all of these and more, working in combination. To achieve growth, we must out-think and out-execute our competition. We must find ways to ignite a beginner’s mind that is open to new ideas and ways of doing things. We can’t fall back on old habits and say, “That isn’t the way we do it here,” or, “We tried that a few years ago and it didn’t work.” As growth-driven business leaders, we must be willing to disrupt ourselves if we expect those around us to be able to respond to disruptions and champion growth. In this essential keynote, Tiffani Bova, Global Growth Evangelist at Salesforce and WSJ bestselling author of Growth IQ and The Experience Mindset: Changing the Way You Think About Growth Experience Mindset, inspires attendees to take planned action with a greater understanding of the interdependencies in the decisions made around growth. During the session, she will share the Growth IQ framework including several of the “10 Growth Paths” covered in her book plus discuss how the experience mindset influences each path.

BUSINESS TO EVERYONE IS THE NEW SALES EXPERIENCE

In a digital world, the lines between B2C and B2E have broken down. The new sales experience is Business to Everyone (B2E). And while consumers and businesses transform, creating a widening disconnect between what buyers want and what sellers can deliver, there’s even greater pressure on salespeople to perform. Today’s decision-making process is also being heavily swayed by new expectations, social influences, and technologies companies now have at their disposal including increased automation, AI, machine learning, CRM, video and analytics, to list a few. So, is it any wonder that your sales teams are burning out? In this game-changing keynote, Tiffani Bova, Global Growth Evangelist at Salesforce and WSJ bestselling author of Growth IQ and The Experience Mindset: Changing the Way You Think About Growth, shares her insights on what it takes to re-ignite your sales organizations, get closer to your customers, stay ahead of competitors, and achieve sustainable growth.

• THE EXPERIENCE MINDSET – New Book From Tiffani Bova
• Top Female Sales Speakers at Speakers.com

In her usual compelling and accessible style, Tiffani Bova bestowed valuable insights to our partners on how to provide a great Customer Experience to their target market, at our flagship annual event – Global Partner Summit. Partners delighted in seeing a choice video clip, key industry research as the basis for her recommendations, and a five-step action plan they can all adopt to align Employee Experience with CX to achieve desired growth.

- Cheryl Cook, SVP Global Partner Marketing | Dell Technologies

Tiffani delivers that all-too-rare combination of inspiration and actionable advice. She moved participants across 40 countries around the globe to think differently about their opportunities to grow.

- Kaihan Krippendorff, CEO | Outthinker

Tiffani, thank you so much for your fantastic talk, one of the very best and most-appreciated sessions of the entire conference!

- Joan Greco, Program Director | The Conference Board