Digitization and Customer Centricty Expert
International keynote speaker Nancy Rademaker likes to share her first-hand experiences straight from the places where technology is shaping our future.
Nancy has over 20 years of experience in how technology was and is transforming society, working for different IT companies, amongst which five years for Microsoft in the Netherlands and Europe. She loves to share her passion for technology and combines that valuable inside information with her experience in training and education. She has always been enthusiastic about people and customer-centric strategies. She likes to focus on how technology influences people’s behaviour and how it helps them to share knowledge and to create and innovate.
Nancy is a highly rated and motivating international business speaker, she has energized many roundtables, boardroom sessions and corporate events with bold presentations on the topics of digital transformation, extreme customer centricity, disruption, AI, business model change and leadership.
Innovation and Disruption
In 2016 she joined nexxworks as a partner. Together with Peter Hinssen, Steven Van Belleghem and Rik Vera, she inspires companies how to act upon The Day After Tomorrow. Nancy travels the world taking business leaders to innovation hubs like Silicon Valley, Shanghai, Shenzhen, Berlin,… using that first-hand inspiration as a continuous and valuable source, thus keeping the keynote content and examples on the cutting edge of the latest technologies, developments and disruptive new business models.
Healthcare in The Day After Tomorrow – Patient Centricity is THE Leading Game
Nothing is more important to us than our health, and it will be the healthcare sector that is going to be redefined completely by technology. The whole of humanity will be affected. Digital has become the New Normal. Mobile has become the New Normal. So have Big & Small Data, Artificial Intelligence and Networks. This keynote speech thoroughly demonstrates how these technological factors have largely affected human behavior. Healthcare will be driven much more by consumers than physicians as the patient is taking control of his own health and his own treatment. In this hyper-connected world, any healthcare company needs to become agile and adopt a fluid strategy. We can learn from disrupters, as they put the customer in the center of everything they do. Patient centricity will be THE leading game. A new mindset is key to survive, healthcare companies will need to rethink their strategy, but also adopt value-driven behavior embedded in a new type of culture and accompanied by a new type of management structure. This presentation not only focuses on the required strategic shifts, but also provides very practical things you can start doing as of tomorrow. Using thought provoking images, short videos and a great sense of humor, this fast-paced keynote speech will appeal to anyone working in a healthcare related company!
Managers the Day after Tomorrow
Exponentially evolving technology is transforming the outside world like never before. The world of business, too, is changing at the same speed of light and leaders are having a hard time catching up and moving ahead to thrive in The Day After Tomorrow.
Is Amazon eating the world?
From a European point of view, Amazon has evolved from a non-threatening online book retailer to a dangerous monster that might eat all businesses sooner or later. Nancy zooms in on how this has happened, what the future predicts and what we can learn from the Amazon mindset and culture.
Healthcare in The Day After Tomorrow
Nothing is more important to us than our health, and it will be the healthcare sector that is going to be redefined completely by technology. The whole of humanity will be affected. This keynote is not only interesting for people from the healthcare sector, but is a perfect example of the positive impact of technology, big data, Artificial Intelligence and robotization.
How to organize a networked company?
The new environment is a networked one and to survive you have to become a network yourself. Traditional hierarchical structures will have to be replaced and a shift in culture is key to the success of digital transformation. In order to get your company in shape for the day after tomorrow, it needs to be able to follow the customer, so by definition it needs to be agile and networked. Nancy discusses the need for change in leadership, in the workforce skillset, the use of social technologies and above all, culture.
Your Customer Interface is Your Brand
The value of a brand is being made or destroyed by how customers experience the interface between themselves and the company. Nancy discusses customer journey, customer experience, touchpoints, customer effort, the impact of automation and the growing importance of human-to-human.