Scott Bales

Global Futurist, Innovation & Digital Strategist, Serial Entrepreneur, TEDx Speaker, and Best-Selling Author

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Global Futurist, Innovation & Digital Strategist,
Serial Entrepreneur, TEDx Speaker, and Best-Selling Author

A technology and innovation guru, Scott Bales is a global leader in the cutting edge arena known as “The Digital Shift”, encompassing innovation, culture, design, and mobility in a world gone digital. As thought leader, Scott thrives on the intersection between cultural and behavioural changes in the face of technology advancement.

Metlife’s Innovation Centre

In his most recent career whirlwind as Founder of Metlife’s Innovation Centre, a regional first. Scott, a self-proclaimed extrovert, successfully meshes his fascination with people and what motivates them, with a raw enthusiasm for innovation. A pattern that has seen him lead multiple corporate spin-outs, acquisitions and corporate startup collaborations.

Innovation Labs Asia

Originally from Australia, Scott runs the leading innovation firm, Innovation Labs Asia, based out of Singapore. Blessed with industry recognition in financial services, insurance and consumer goods, he successfully moved from one technology venture to the next, while weaving the evolution of digital centric markets. With over ten years of international experience in innovation, thought leadership, implementation planning, and strategy, he built a reputation as a sought after consultant and speaker, with a unique ability to communicate unorthodox ideas with passion, charisma and clarity.

Keynote Speaker

Like most little boys, Scott grew up with dreams of being a fighter pilot – a Top Gun influence that quickly took a back seat when he discovered the magic of mobile and technology.  Now, instead of dodging rapid fire, Scott travels the globe dodging the rapid fire of traditional thinking and digital skepticism. Driven by a deep belief in user centricity, Scott preaches the need for organizations to start listening to their customers before they design products or services and highlights how customers are behaving through the use of data and promotes technology as a way to create enriching and interactive experiences.

Information Technology

Outside of the corporate sphere, Scott has worked with various governments across the globe, taking on key advisory roles in countrywide infrastructure. As a multifaceted techie, he was instrumental in developing the mobile centric industries for markets across Asia-Pacific. He’s a man on a mission to transform mainstream thinking around conventional business practices, and unlock the potential of innovation.


In a world where technology reigns, you must practice what you preach, and Scott does exactly that. He’s a founding member of Next Bank, Mentor to Entrepreneurs across the world on Lean Startup, sits on the Board of Care Pakistan and holds advisory positions at Fastacash, Our Better World, The HUB Singapore and Apps 4 Good.


When not in a boardroom or on centre stage, you’re likely to find tweeting and blogging on the latest and greatest in the world of mobility, digital, innovation, user experience and entrepreneurial leadership, outlets that landed him contributions to best-selling books, Bank 3.0, and Next Generation Finance. Scott took his authoring to the market in the consumer behaviour best-seller Mobile Ready and the upcoming Innovation Wars.

Mobile Ready: Mobility, Modality Shift, Anytime, Anywhere

No longer will the consumer be tethered to a television, computer screen or a physical place when interacting with businesses. Mobility is a game changer, it's not just about the device, it's about the entirely new eco-system of services and empowerment the device and connectivity enable. The rapid growth of mobile accessibility around the world has created immense new possibilities, based around a device that we have a deep personal connection with. We look at how the mobile phone has and will be the catalyst for change as industries are forced to shift away from the idea of a ‘place to do business’ to a anytime, anywhere, always-on culture that has already hit billions of people and continues to sweeps across the globe. Learn to understand how the consumer modality shift impacts your organizations outlook Leave with key questions that organizations should be asking themselves, and their customer base

Innovation Wars: Uncover The Competitive Innovation Edge

Innovation Wars dives into the competitive nature of innovation in the modern organisation, to uncover the secrets to driving innovation success. A decade of technology driven progress has triggered a global shift in leadership practice, driving new demands on organizational capability, culture and design. Leading organizations around the world leverage the power of Customer Centric Design and Lean Startup methods, out pacing their corporate peers in the battle for future markets. Innovation Wars is your guide to market success in the battlefield that is corporate innovation. Greater than 65% of corporate executives see innovation as the key to unlocking new value, new markets and harnessing the power of new technologies. But not everyone succeeds. Key Takeaways include: Investigation in the competitive battlefield that is innovation. Who talks the talk? and who walks the walk? What are the strategic lessons from those that drive success? What are the frameworks, tools and key infantry that you will need to drive innovation in your organization? Simple practical tools for you to implement immediately

Are You Ready For Isaac: The Future Consumer Is In Front Of You

Over the past decade our everyday life has changed with the rapid adoption of multiple lifestyle evolutions, primarily driven by technological advancement and mastery. Are hundred-year-old industry institutions ready to engage and service the modern consumer? We take an investigative journey through the eyes of Isaac, the digital native who embodies the generational shift of cultural, behavioral and technological changes that are shaping the expectations of the modern consumer. Exposing the cognitive zigzags of mind that lead to the formation of consumer beliefs and attachments. Investigating the impacts these have on consumers services, and how institutions in the 21st century need adapt their approach or face the same disintermediation already witnessed in other industries. Takeaways include: Learn to identify and ask the right questions of the market for signs that are disrupting industries In-depth understanding of the realities that shape the modern consumer

All Scott Bales Books

Mobile Ready: Connecting With The Untethered Consumer
Purchase Book

Scott is himself on the stage, as a passionate individual and a rare industry leader in the intersection of banking, technology and trend. His talk conveys so much of his passion, energy and insight. Simply contagious!

- | Next Bank Asia Singapore 2012

Scott is one of the up and coming leaders in mobile financial services. He's got an abundance of broad experience in the hottest mobile markets on the planet, and gets the interaction imperative in the payments, banking and handset ecosystem.

- | The Asian Banking Summit

Scott is obviously passionate about mobile commerce. His content is industry-forward and delivery, energetic and engaging. He is not afraid to take side, express and defend an opinion.

- | Mobile Commerce Summit Singapore 2012

It's tough to make talks in the Financial space exciting, and Scott delivered. I would highly recommend him for speaking engagements in the Finance/Banking industry.

- | Head of Marketing, Google Philippines

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Recent Books

Mobile Ready: Connecting With The Untethered Consumer
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