Recording Industry CEO, Best-Selling Author, and Popular Leadership, Customer Service & Business Growth Speaker
Renowned customer service expert, USA TODAY bestselling author, and founder and CEO of three companies, Robin Crow helps companies accelerate growth by creating profound customer experiences.
Dark Horse Recording
Robin is the CEO of Dark Horse Recording, a scenic four-studio complex he built from the ground up. Built in 1992, Dark Horse has attracted some of the most celebrated artists in the world, such as Taylor Swift, Keith Urban, Matchbox Twenty, Tim McGraw, Ashley Judd, Alice in Chains, Carrie Underwood and countless others.
Dark Horse Institutute
In 2010, Crow founded Dark Horse Institute (DHI), an accredited, for-profit academy to teach Audio Engineering, Film Production and Music Business to young entrepreneurs. The programs have experienced explosive growth while offering dramatic solutions to the challenges faced by traditional schools. DHI accelerates the learning process in an affordable, experiential learning environment, and in the process is changing the way education is conducted. Their goal is to create the most compelling educational model of the 21st century.
Robin Crow is a business veteran who has been exceeding customer expectations for decades. He is the founder and CEO of three customer-driven companies, which have all achieved sustained success. He has delivered over 2200 keynote speeches and is the author of seven books including USA Today bestseller Evolve or Die, and divides his time between Tennessee & Colorado.
IT’S TIME TO BE EXTRAORDINARY: Step Outside Convention To Amaze, Engage, and Wow Your Customers
At this very moment your customers are being lured away by competitors. So what are you going to do about it? In order to give your customers an extraordinary experience, you must choose to be extraordinary! You may have the edge right now, but do you have what it takes to stay sharp? Navigating your way to prosperity and profitability can be a tricky business. It requires that you continually refine your skills as a high performer and as an effective leader. This keynote will inspire you to make the course corrections and self-optimizations needed to surpass your own limitations. For decades Robin has led his three companies to sustained success by cultivating intense loyalty with his clients. In this presentation he will give you actionable strategies and takeaways that can be implemented immediately to wow your customers and accelerate the growth of your business. He will show you what works, what doesn’t, and why. This program is a powerful way to get everyone from upper management to frontline employees inspired and focused on adding value to your organization and creating greater customer loyalty than you ever imagined. • Becoming extraordinary is a choice. • Committing to be the best is a choice. • Pampering your customers is a choice. If you’re ready to step up and accept nothing less than THE BEST for your customers, then It’s Time To Be Extraordinary.
EVOLVE OR DIE: Turn Uncertainty and Change into a Customer Revolution
In a world of growing uncertainty, change is headed your way. The choice is yours—you can be disrupted or the disruptor. The needs and habits of your customers are changing every day, and with those changes come the opportunity to evolve. Your future successes will be in direct proportion to how you adapt and anticipate change. This is why it’s so important that you rethink, reinvent and reimagine the way you serve your customers. In this presentation Robin clearly demonstrates how your attendees can become constant innovators able to adapt and embrace change. This interactive presentation is titled after Robin’s USA Today Best Selling Book of the same name. Robin will show you how to turn disruption into advantage by anticipating the changes facing your industry. As the founder and CEO of three companies, all of which are customer-driven, Robin has experienced first hand what it takes to adapt and reinvent in order to stay relevant. When the music industry was going through a period of massive disruption due to the digital download revolution and evolving computer technology, almost every major recording complex was forced into bankruptcy. Music distributors such as Tower Records had to shut their doors for good. Robin knew that in order to survive they were going to have to evolve, or suffer the consequence. So he began concentrating on service over technology, on creating amazing experiences for each client who recorded at Dark Horse. That journey of evolution begin over twenty years ago and today Dark Horse Recording is most one of the most successful studio complexes in the world. In this keynote Robin will present you with actionable steps you can take immediately to adapt to the ever-changing needs of your customers. Unless you want your business to go the way of the dinosaur, it’s time to Evolve Or Die!
INTELLIGENCE REVOLUTION: How to Ignite Your Creative Genius
What if you could tap into your own creative genius with absolute certainty that no matter what occurs you will thrive and prosper? If you’re a small business owner or entrepreneur, this keynote is perfect for you. The path to success is peppered with landmines of every shape and size. In order to successfully navigate these obstacles you must be persistent, resilient, thoughtful, committed to excellence, disciplined, and enthusiastic. You must be decisive, purposeful, optimistic and responsible. You must surround yourself with brilliance and inspire your team by creating a culture of affirmation and passion. This program will serve as a powerful launching pad, giving you the clarity and confidence to discover your unique strengths, and then go out and achieve greatness. In this keynote you will learn a step-by-step process that will help you identify and break through barriers that might be holding you back both personally and professionally. You will start to engage your natural talents with endeavors that will spark your imagination and passion. Going through this process will reap tremendous, life-changing rewards. You will discover how you can step outside convention and discover your true potential. That’s the beginning of your Intelligence Revolution!
Big Ideas for Small Business Growth WHAT WORKS, WHAT DOESN’T, AND WHY
The 21st century will reward top performers who are committed to delivering a superior product and creating added value for their customers. The business landscape is changing every day, and to be consistently successful, you need every competitive advantage possible. This breakout session is excellent for any entrepreneur or business who is ready to step up to the challenge of taking his or her company to the “next level.” No abstract theories here, only street-smart advice from someone who has spent decades in the trenches. As an entrepreneur and business owner for over 30 years, Robin Crow has gained a deep reservoir of experience in multiple business sectors. In this highly interactive session, Robin will be sharing critical factors for achieving sustained growth. In a dynamic two-way conversation with your group, Robin offers practical solutions to meet the challenges they’re facing right here, right now.
While I expected a great performance I didn't expect you to steal the show! You were fantastic. Your presentation was the exact balance of entertainment, education and energy that I was looking for. Please accept my heartfelt gratitude for helping make the NAPMA World Conference our best convention ever!"
- John Graden | CEO, National Association of Professional Martial Arts
To simply say “Great Job,” Excellent” or “Home Run” seems rather trite. You were absolutely outstanding. You touched thousands of lives and you met all the facets of our mission statement. You helped create an environment that caused our meeting to be Unbelievable!
- Mark Jones | Million Dollar Round Table
"We received such good comments from our team members about your presentation at our company’s administrators meeting in Franklin, TN. We are a small group compared to your usual bookings and you made it seem like you were one of us. We all walked away inspired by your customer focus and your willingness to share with us how we can make a difference."
- VP Operations | Outpatient Imaging Affiliates, LLC.
"Robin, your presentation and breakout session received rave reviews from our folks! Your messages fit very well with the theme of our reunion and the various other sessions conducted in Phoenix. I will certainly keep you in mind for future events!"
- President & COO | Culver Franchising System Inc.