Dr. Ruhe is a cherished motivational speaker, as well as a celebrated corporate consultant and trainer. Throughout his highly spirited presentations on productivity improvement, change, and customer loyalty, Dick insightfully connects with attendees’ core issues and inspires a deep desire for success. Based on his extensive management and supervisory experience in the private and public sectors, Dick shares a myriad of amusing stories that absorb audiences and create an unforgettable experience.
As a senior consulting partner for The Ken Blanchard Companies®, Dick is the author of the training program Total Quality Leadership. He has also worked with Tom Peters, Gordon Lippit, and Paul Hersey. Dick has served as a regular columnist for Sales and Marketing magazine and has been published in Training and Development, Western Business Systems Journal, Proceedings of the Academy of Management, and Executive Excellence.
A past chapter president of Sales and Marketing Executives, he is a member of the International Customer Service Association, the National Speakers Association, the International Platform Association, the American Society for Training and Development, and the American Society of Quality Control.
Dick received his MBA from the University of New Haven and his doctorate in human resource development from George Washington University. He is the author of Getting Major Results, a field book for change and leadership.
GUNG HO! Turning People on in Your Organization
This uplifting and inspirational presentation is based on Gung Ho!, Ken Blanchard's best-selling book (co-authored with Sheldon Bowles). Dick will share three simple truths, based on Indian Folklore and nature, that offer fool-proof management tools to increase productivity by fostering alignment, development, and community in the work place. This program will show you how to energize your employees with THE SPIRIT OF THE SQUIRREL - Worthwhile Work, THE WAY OF THE BEAVER - In Control of Achieving the Goal, and THE GIFT OF THE GOOSE - Cheering Each Other On. Dick is sure to turn on the people in your organization and help you stay on top in today's ultra-competitive global marketplace.
CREATING RAVING FANS: Satisfied Customers Just Aren't Good Enough
Successful organizations have one common, central focus: Customers. It doesn't matter if it's business, a professional practice, a hospital, or a government agency, success comes to those who are obsessed with looking after customers. Based on the best-selling book Raving Fans by Ken Blanchard and Sheldon Bowles, Dick's program focuses on three critical steps for developing "raving fans" and loyal customers. Your organization must first DECIDE what you want to do with customers. Since you can't be all things to all people, it is best to focus on the things that your company does well. Next, you must DISCOVER what it is your customers really want within that framework. Learn to listen to their needs and innovate to get those needs met. The third step is to DELIVER PLUS ONE PERCENT. The key here is to consistently deliver just a little more than your customers expect from you.
BUILDING HIGH PERFORMANCE TEAMS
"No one of us is as smart as all of us!" Combining the fundamentals of group dynamics with the strength of Situational Leadership® II, this presentation shows team leaders and members how to pinpoint the impact their own behavior has on others in a team setting. By understanding the five stages of group development, leaders can intervene appropriately to assure better communication for decision-making, problem solving, and productivity.
LEADERSHIP for a Reenergized Workforce
Learn why good performers sometime take so long to provide effective leadership. Leaders know how to preserve the organization's values while changing the way it operates. It is important to retrain and redeploy the workforce in order to merge organizational objectives with the goals of individuals. Both leadership and management have their places in capitalizing on the talents of people at all levels. It is important to be both visionary and practical, and to be capable of moving from discussions of purpose to the details of actual practice. Learn the two skills that create learned optimism and maximize the performance of others.
MANAGING CHANGE to Rejuvenate the Organization
People must learn to get around the fears, obstacles, and barriers to make change happen. Dick shares seldom-used actions that get things moving faster, while keeping internal trust in place. Examine the unique impact of reorganizing and restructuring, and use a four-step model to deal with the dynamics of change. Condense the time to move from your current culture to a stronger, more change-adaptive one, while keeping people loyal and energetic.