Peter Cohan brings together the numbers people and the culture people with a rationale and clear treatise. He then offers an effective tool to measure the results of this balanced and effective leadership stance. He takes the traditional business analyst’s quantitative factors (market share, revenues and profit, balance sheet strength and more) and combines them with critical qualitative factors (quality of communications, employee satisfaction, customer service and more) to create a numeric score which can be used to assess current business functioning and to plan for strategic and tactical improvements.
