Nancy Rademaker Speaker Biography
Customer Centricity Expert and Digital Transformation Speaker
Digital Transformation Speaker Nancy Rademaker likes to share her first-hand experiences straight from the places where technology is shaping our future.
Technology Expert
Nancy has over 20 years of experience in how technology was and is transforming society, working for different IT companies, amongst which five years for Microsoft in the Netherlands and Europe. She loves to share her passion for technology and combines that valuable inside information with her experience in training and education. She has always been enthusiastic about people and customer-centric strategies. She likes to focus on how technology influences people’s behaviour and how it helps them to share knowledge and to create and innovate.
Digital Transformation Speaker
Nancy is a highly rated and motivating international business speaker, she has energized many roundtables, boardroom sessions and corporate events with bold presentations on the topics of digital transformation, extreme customer centricity, disruption, AI, business model change and leadership.
Innovation and Disruption
In 2016 she joined nexxworks as a partner. Together with Peter Hinssen, Steven Van Belleghem and Rik Vera, she inspires companies how to act upon The Day After Tomorrow. Nancy travels the world taking business leaders to innovation hubs like Silicon Valley, Shanghai, Shenzhen, Berlin,… using that first-hand inspiration as a continuous and valuable source, thus keeping the keynote content and examples on the cutting edge of the latest technologies, developments and disruptive new business models.
Nancy Rademaker Speaking Topics
Finding the Sweet Spot between High Tech and High Touch
Riding the wave of technological advancement, Artificial Intelligence emerges as the next transformative force in our society. As a professional keynote speaker specializing in AI, Nancy is at the forefront of the most recent developments, including the revolutionary field of Generative AI. In her engaging keynote, she not only demystifies the complexities of AI but also delves into the profound business and ethical consequences of Generative AI. Is Artificial Intelligence too complicated, technical or boring? This keynote proves the contrary. It provides an easy-to-understand overview of what AI is and how it works, animated with lively examples that will help you grasp many of the AI concepts in an entertaining and memorable way. But most importantly, Nancy will convey what Artificial Intelligence can do and how it can supercharge your business, from gaining exponential improvements in efficiency to acquiring deeper customer knowledge. Outperforming your competitors is there for the taking by also delivering better, more proactive and personalized customer experiences. BUT… while AI is powerful, the human cannot be taken out of the equation! AI enhances rather than replaces human intelligence, with creativity and critical thinking being irreplaceable elements. We as humans remain central to AI’s successful implementation, but even more importantly, we are the crucial factor in providing emotional connections that are becoming ever more important in the perception of excellent customer experience.
AI for Leaders: Are You Ready?
This cutting-edge presentation explores how Artificial Intelligence is reshaping the business landscape and redefining workforce dynamics. As a leader, are you prepared to guide your organization through this technological revolution? Nancy will delve into the current state of AI and its projected growth, along with how it's transforming various job functions across industries. Which tasks within your organization are ripe for AI integration? How do you deal with different attitudes and opinions that drive your employees’ behavior and adoption patterns? And of course, she will also address ethical considerations and responsible AI implementation practices that every leader must understand. By fostering a culture of innovation and adaptability, organizations can position themselves to thrive in this new era. Don't risk being left behind – unlock AI's potential, make informed decisions, and confidently lead your team into the future of work.
The X Factor of Customer Centricity
Over the past decades, focus on “experience” has grown dramatically. When considering products and services, emotions increasingly are the leading factor. Organizations have come to realize that, in an age where everything is available to everyone, customer centricity is key, and experience has become the X factor. This keynote speech takes the audience on a journey of human change, the effect on organizations and how customer centricity and focusing on Customer Experience (CX) is essential to acquire and retain customers. This strategy has technology as its core, with artificially intelligent algorithms and new interfaces to satisfy the needs of the New Customer. But the X factor is not only about the customer. An equal focus on Employee Experience (EX) will distinguish great companies from average ones. CX and EX are to go hand in glove for organizations to be successful and this requires a drastic cultural change. One in which processes and procedures need to be rethought from scratch, and where leadership and organizational structure need a thorough make-over. The battle for the employee is on. Every customer-centric company will need to make the journey from CX to EX and back.
Healthcare in The Beyond
Nothing is more important to us than our health, and it will be the healthcare sector that is going to be redefined completely by technology. The whole of humanity will be affected. Digital has become the New Normal. Mobile has become the New Normal. So have Big & Small Data, Artificial Intelligence and Networks. This keynote speech thoroughly demonstrates how these technological factors have largely affected human behavior. Healthcare will be driven much more by consumers than physicians as the patient is taking control of his own health and his own treatment. In this hyperconnected world, any healthcare company needs to become agile and adopt a fluid strategy. We can learn from disrupters, as they put the customer in the center of everything they do. Patient centricity will be THE leading game. A new mindset is key to survive, healthcare companies will need to rethink their strategy, but also adopt value-driven behavior embedded in a new type of culture and accompanied by a new type of management structure. This presentation not only focuses on the required strategic shifts, but also provides very practical things you can start doing as of tomorrow. Using thought provoking images, short videos and a great sense of humor, this fast-paced keynote speech will appeal to anyone working in a healthcare related company!
How to Organize a Networked Company?
The new environment is a networked one and to survive you have to become a network yourself. Traditional hierarchical structures will have to be replaced and a shift in culture is key to the success of digital transformation. In order to get your company in shape for the day after tomorrow, it needs to be able to follow the customer, so by definition it needs to be agile and networked. Nancy discusses the need for change in leadership, in the workforce skillset, the use of social technologies and above all, culture.
Your Customer Interface is Your Brand
The value of a brand is being made or destroyed by how customers experience the interface between themselves and the company. Nancy discusses customer journey, customer experience, touchpoints, customer effort, the impact of automation and the growing importance of human-to-human.
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Nancy Rademaker Speaker Testimonials
Thank you Nancy for your keynote on the Power of AI. It was very inspiring, insightful, entertaining and gave our entire audience a lot of food for thought. You really hit the sweet spot between futuristic and down-to-earth on this topic. In short, the perfect combination for a keynote speaker!
- Ronny Poppelaars, Corporate Marketing Manager DIY | Bolton Adhesives
Nancy is an extremely professional, classy and insightful keynote speaker. Her use of slideware, video and graphic images to enhance her eloquent delivery keeps everyone engaged throughout and leaves them with a visual impact of her key messages. Her presentation was on topic to the brief given and she was a pleasure to work with before, during and after her engagement with NEXTGEN. She was a large part of making our Leadership Forum a fantastic event that our customers are still talking about!
- John Walters, Group CEO | NEXTGEN, Sydney, Australia
Nancy Rademaker was a memorable and thought-provoking keynote speaker, housing the rare ability to position technology truly through the eyes of the customer. Through unique insights and expert delivery, Nancy set a tone for our conference that we could never have achieved on our own. The content ensured alignment from all other speakers and sponsors – in fact, some actually changed their own slide decks and presentations to better align with Nancy’s messaging. This is a true indication of someone with an unrivalled understanding of customer value. One of the leading authorities on this topic globally, without question.
- James Henderson, Editorial Director of Asia Pacific | IDG Communication
Nancy’s highly tailored presentation took our audience with storm – and strengthened the understanding of the rapid shifts that are already happening and that we need to account for in our product development and launch strategies. Great energy and VERY good rapport with the audience!
- Anders Dhyr Toft, Corporate Vice President, Commercial Innovation | Novo Nordisk
