Jenn Lim Speaker Biography
Workplace Culture Expert, Bestselling Author of Beyond Happiness, Leadership Strategist, Executive Coach, and Purpose-Driven Business Keynote Speaker
Jenn Lim is one of the world’s leading experts on workplace culture, purpose-driven leadership, employee experience, and sustainable business growth. As the CEO and Co-Founder of Delivering Happiness, the company inspired by the extraordinary culture of Zappos and late CEO Tony Hsieh, Jenn has spent more than two decades helping organizations create thriving workplace cultures where people and business flourish together. A globally recognized keynote speaker, executive coach, and bestselling author, Jenn has advised Fortune 500 companies, startups, government agencies, and nonprofit organizations on building cultures that increase employee engagement, strengthen leadership, improve customer loyalty, and drive long-term business success. Her practical, research-backed approach demonstrates that purpose and profitability are not competing priorities—they are mutually reinforcing drivers of organizational performance.
Keynote Speaker Jenn Lim at a Glance
- Globally recognized workplace culture expert, executive coach, and leadership strategist helping organizations build purpose-driven, high-performing cultures.
- CEO and Co-Founder of Delivering Happiness, the culture consultancy inspired by Tony Hsieh and the legendary customer-centric culture of Zappos.
- Bestselling author of Beyond Happiness and co-author of Delivering Happiness, with more than one million books sold worldwide and translations in over 30 languages.
- Trusted advisor and keynote speaker for Fortune 500 companies, helping leaders improve employee engagement, well-being, innovation, customer experience, and long-term business performance.
Building Better Workplace Cultures
Jenn Lim has dedicated her career to helping organizations answer one of today’s most important leadership questions: How can businesses create exceptional results while improving the lives of the people who work there? As CEO of Delivering Happiness, Jenn leads a global consulting and leadership development firm that partners with organizations to strengthen workplace culture through purpose, values, trust, employee engagement, and authentic leadership. Drawing from decades of research and practical experience, she helps leaders transform culture into a measurable competitive advantage that drives both business performance and human fulfillment. Her work has influenced organizations across industries, demonstrating that companies with strong cultures consistently outperform their peers in innovation, customer satisfaction, employee retention, and financial results.
The Greenhouse Model & Beyond Happiness
Jenn is the creator of the Greenhouse Model, a practical leadership framework that helps individuals, teams, and organizations cultivate environments where people can thrive. Rather than treating happiness as a destination, her approach focuses on creating the conditions for continuous growth through authenticity, purpose, meaningful relationships, and psychological safety. Central to her philosophy is the concept of the Double ROI—Return on Investment and Ripple of Impact—which encourages leaders to measure success not only by financial performance but also by the positive impact they create for employees, customers, communities, and society. Her keynote presentations provide leaders with actionable strategies for building resilient organizations prepared for today’s rapidly changing workplace.
Bestselling Author & Thought Leader
Jenn is the author of the bestselling Beyond Happiness: How Authentic Leaders Prioritize Purpose and People for Growth and Impact, a highly acclaimed guide for leaders seeking to build organizations where both people and profits thrive. She also helped launch the international bestseller Delivering Happiness, which chronicles the remarkable culture built at Zappos and has sold more than one million copies worldwide in over 30 languages. Her work has become essential reading for executives, HR professionals, entrepreneurs, and leaders seeking practical guidance on creating exceptional workplace cultures that inspire lasting success.
Recognized Authority on Happiness, Leadership & Well-Being
Jenn’s leadership in workplace well-being has earned international recognition. She previously served on the Global Happiness Council’s Work and Wellbeing Committee and has been widely recognized as one of the foremost voices on organizational culture and human-centered leadership. Her expertise has been featured by Forbes, Fortune, Inc., CNBC, Fast Company, Entrepreneur, The Guardian, Success Magazine, Fox Business, MSN, The World Happiness Report, Cheddar, and numerous other leading business and media outlets. Prior to founding Delivering Happiness, Jenn spent eight years helping develop and expand Zappos’ legendary culture initiatives, including creating the company’s groundbreaking Culture Book, which has since become an iconic example of values-based leadership.
Trusted by Leading Organizations Worldwide
Jenn has delivered keynote presentations and leadership programs for organizations around the globe, including PayPal, Zoom, Meta (Facebook), PepsiCo, JPMorgan Chase, Starbucks, McDonald’s, Indeed, SHRM, Sallie Mae, and the World Government Summit, among many others. Whether addressing executive leadership teams, HR professionals, entrepreneurs, or global conferences, Jenn equips audiences with practical tools for creating purpose-driven cultures that improve employee well-being, strengthen collaboration, increase innovation, and deliver measurable business results.
Speaking on Leadership, Workplace Culture & the Future of Work
Jenn Lim’s keynote presentations help organizations rethink what it means to lead in today’s rapidly evolving workplace. Blending compelling storytelling with practical research and proven business strategies, she demonstrates how authentic leadership, purpose-driven cultures, employee experience, and psychological well-being create stronger organizations and more meaningful careers. Audiences leave inspired and equipped with actionable frameworks they can immediately apply to build healthier workplace cultures, develop stronger leaders, improve employee engagement, and create organizations where both people and performance can flourish.
Jenn Lim Speaking Topics
Beyond Leadership – How to Lead When Everything Keeps Changing
Jenn Lim shares new strategies and skills for leaders to retain, engage, and perform at their best so their teams can too. Replace outdated and ineffective leadership rules using the proven Greenhouse Method from Lim’s bestselling book Beyond Happiness. With over 20 years of innovating employee engagement at Starbucks, McDonalds, and Chase Bank, learn today’s most actionable ways to reduce burnout, build trust, and inspire collective performance. What Leaders and Teams Get: • Optimized performance: Align purpose with clear strategies to lead effectively. • Less burnout: Create resilient, supportive environments for teams to thrive. • Purposeful outcomes: Build trust, foster connection, and inspire innovation.
Belonging and Connection in Me, We, and Community
Jenn Lim explores how to build workplaces that truly connect, care, and deliver. Actionable strategies to create a culture of connection to optimize performance and fulfillment. No matter what kind of work we do, people just want to feel seen, heard, and valued. Lim’s Me | We | Community framework aligns personal wellbeing, team collaboration, and organizational purpose to strengthen engagement, retention, and performance. It turns “This is just a job” into “This is a place I belong.” What Leaders and Teams Get: • Stronger engagement and retention. • Better performance and productivity. • Actionable strategies to align individuals with organizational values and goals. • An integrated way to lead with both head and heart.
Beyond Happiness – Wellbeing While Riding a Rollercoaster
Life is unpredictable, but chaos doesn’t have to mean crisis. What if life’s twists and turns weren’t problems to solve but paths to clarity and fulfillment? With evidence-based tools, Jenn Lim shows how embracing the ride — with humor, resilience, and grace — leads to a renewed sense of what a fulfilling life can mean at work and beyond. What Leaders and Teams Get: • Resilience for life’s challenges: Practical tools to embrace transitions with strength and adaptability. • Clarity from chaos: Strategies to integrate experiences and align priorities in the midst of change. • Inspiration for what matters most: A roadmap for living and leading with fulfillment, authenticity, and grace.
Jenn Lim Books
Beyond Happiness: How Authentic Leaders Prioritize Purpose and People for Growth and Impact
Purchase BookJenn Lim Videos
Jenn Lim Speaker Testimonials
Jenn really connected well with the audience early, used humor effectively, and utilized an AMC personal experience in her speech.Jenn’s PowerPoint presentation was terrific: highly stylized, smart, and fun.
- AMC Theatres Annual Leadership Conference |
I wanted to thank you for taking the time out of your busy schedule to speak at the Patient Experience Conference at the Cleveland Clinic. You were the highest rated speaker of the event and I believe that it is a testament to your skill as a speaker, but more importantly a validation of your message!
- Cleveland Clinic |
Jenn was wonderful. She was engaging and educating and really just an all-around great person. The clients were very happy.
- Genentech Leadership Fall Summit |
Ms. Lim was sure a delight to work with. I met her the morning of her speech and she was pleasant and prepared. She came with her thumb drive ready for action. I heard several attendees talking about ordering the book.
- Prime Alliance Solutions 9th Annual Symposium |
