New Perspectives on People Development
As the bestselling coauthor of six books, Harry Paul brings the principles of his books to life in each presentation. His clients describe him as funny, dynamic, entertaining, memorable, and informative. Harry specializes in helping create a culture where people get excited about going to work and working hard; a culture that meets the challenges of today’s complex workplace. How do you think companies would like having employees who couldn’t wait to awaken and go to work? This is the inspiration Harry instills in them.
As a co-author of FISH! A Remarkable Way to Boost Morale and Improve Results, Harry Paul brings the Fish principalsto Life in a fun, dynamic way. FISH!is based on the success of Seattle’s World Famous Pike Place Fish Market. Despite working 14-hour days in cold, wet, and smelly conditions, the Pike Place fishmongers bring incredible joy, enthusiasm, and accountability to work every day and have a Thank God it’s Monday attitude. Addressing today’s most pressing work issues (including employee morale, retention, and burnout) with an engaging and an appealing message that applies to anyone in any sector of any organization, FISH! offers wisdom that is easy to grasp, instantly applicable, and profound.
Harry has over 25 years of business experience in sales, marketing, and management training. He served as a senior vice president for the Ken Blanchard companies where he worked closely with Dr. Ken Blanchard, coauthor of The One Minute Manager. Harry has addressed many of America’s top corporations including Astra Zeneca, Cigna Insurance, Domino’s Pizza, General Dynamics, Marriott, Kaiser Permanente, the U.S. Navy, and Verizon.
Harry’s first book, FISH!, is one of the bestselling business books of all time. His latest book, REVVED!, along with books in the FISH! series shows us that employees and managers alike have the responsibility to create a dynamic, open, and fun workplace that fosters creativity and efficiency and values the people who make it all happen- US! This leads to an increase in productivity and fulfillment. His newest book published in April 2009, Instant Turnaround!: Getting People Excited About Coming to Work and Working Hard, shows anyone how to turn the workplace into a destination—a place where working hard feels like hardly working because it’s engaging, enjoyable, and fulfilling.
The FISH! Philosophy
The FISH! Philosophy will help an organization:
- recruit and retain talented employees who would rather work where success and fun are both part of the game plan.
- create a positive, high-energy environment where team members coach each other honestly and respectfully while maintaining a deep mutual commitment to their organization.
- delight customers who enjoy doing business with upbeat, fully present and energetic people.
- inspire accountable employees who take personal responsibility for helping their organization reach its goals and live its vision.
FISH! for Leaders
FISH! for Leaders takes the FISH! Philosophy to the next level. In addition to Choose Your Attitude, Play, Be There and Make Their Day -- your leaders will learn the importance of managing with trust, not fear, recognizing and appreciating everyone for their hard work, understanding how important it is for management to get involved and be visible to their people. With FISH! for Leaders you can attain and maintain success by reducing turnover, creating exceptional customer experiences, increasing market share, develop productive and happy people who are fully engaged and who know that they are making a difference.
Creating a workplace where people make decisions based on the mission of the organization, recognizing and appreciating hard work and coming to work every day with an attitude that they can and will make a difference. Gleaned from his bestselling books, participants get information they can use right away that will turn work into a productive, profitable, rewarding and fun destination.
FISH! for Customer Service
FISH! for Customer Service shows you and your employees how to create memorable customer experiences that cannot be duplicated by your competition. Why? These experiences are created and delivered by your people. FISH! for Customer Service is a philosophy taken from the world famous Pike’s Place Fish Market in Seattle, Washington. In all likelihood, this fish market is the most nprofitable 1200-square foot retail location in North America. It’s located right ear three other fish markets that sell the same kinds of fish for the same price. Yet the Pike’s Place Fish Market is renowned for its fun-filled environment and has become a top tourist destination in the area.
Keep focused on the work. Understand the mission, vision, and values of your organization, and live them everyday by looking for Vision Moments. Harry Paul urges you to focus on customers by: observing like a visitor, thinking like a customer, and acting like an owner.
Make Their Day
How can you include customers/clients in the energetic and fun atmosphere? Harry Paul suggests that you create an added-value experience for the customer, know the difference between the physical and emotional experience, and create a lasting impression.