Considered one of the world’s most influential authorities on customer experience management, business strategies thought -leader, Don Peppers will release his new book, Customer Experience: What, How and Why Now. This new release provides bite-sized insights and recommendations on how to build and maintain a customer-centric business. It covers culture, strategy, technology, data analytics, operations and innovations, using real world examples. It’s what Don has been talking about to audiences around the globe.
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